Refund policy
RETURN & REFUND POLICY
Last Updated: September 8, 2026
At Royal Gadget, we want every customer to have a smooth and satisfactory shopping experience. If you receive a damaged, defective, incorrect, or incomplete product, our support team will be happy to assist you.
1. RETURN ELIGIBILITY
You may request a return within 7 days of receiving your order if:
• The product arrives damaged or defective.
• You received a different product from the one you ordered.
• The product is missing essential parts or accessories.
• The product is significantly different from its description on our website.
To be eligible for a return, the product should be unused and in its original condition, with the original packaging and accessories where applicable.
2. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS
If your product arrives damaged, defective, or incorrect, please contact Royal Gadget Support within 48 hours of delivery.
We may request clear photos or a short video of the product and its packaging so that our team can verify the issue.
After reviewing the request, we may offer a replacement, exchange, or refund depending on the nature of the issue and product availability.
3. CHANGE OF MIND
If you simply change your mind about your purchase, a return may be accepted only if the product is unused, unopened where applicable, and in its original condition.
Return shipping costs for change-of-mind returns may be the responsibility of the customer.
4. NON-RETURNABLE PRODUCTS
Returns may not be accepted for products that:
• Have been used, damaged, modified, or repaired by the customer.
• Show signs of misuse or improper handling.
• Are returned without required accessories or packaging.
• Have been damaged after delivery due to an accident, misuse, or improper installation.
• Do not meet the return conditions described in this policy.
5. RETURN PROCESS
To request a return, replacement, or refund, please contact Royal Gadget Support with:
• Your order number
• Customer name
• Phone number
• Reason for the return
• Photos or videos of the product, if applicable
Our support team will review your request and provide the appropriate return instructions.
Depending on the order location and circumstances, our support team may:
• Provide a return address by email or through our official support channel; or
• Arrange a courier pickup from the customer's location.
DO NOT send any product to an address unless it has been provided or confirmed by Royal Gadget Support.
6. RETURN ADDRESS
Royal Gadget does not require customers to send returns to a publicly listed address.
If your return request is approved, the appropriate return address or pickup instructions will be provided by our support team by email or through our official customer support channel.
The return address may vary depending on the customer's location, product, and fulfillment arrangements.
7. RETURN SHIPPING COSTS
If the return is due to a damaged, defective, incorrect, or incomplete product, Royal Gadget will determine the appropriate return shipping or pickup arrangement.
For returns due to a change of mind, the customer may be responsible for the applicable return shipping costs.
8. REFUNDS
Once the returned product has been received and inspected, our support team will notify you whether your refund has been approved.
If approved, the refund will be processed according to the applicable payment method.
For Cash on Delivery (COD) orders, our support team will contact the customer and provide the appropriate refund arrangement after the return has been approved.
Refund processing and delivery times may vary depending on the payment method, courier, bank, or other service provider involved.
9. REPLACEMENTS
If an approved product is defective, damaged, incorrect, or incomplete, Royal Gadget may provide a replacement instead of a refund, subject to product availability.
If the same product is unavailable, our support team may offer an alternative solution.
10. ORDER CANCELLATION
If you wish to cancel an order, please contact our support team as soon as possible.
Once an order has been shipped or handed over to the delivery partner, cancellation may no longer be possible. In such cases, the applicable return procedure may apply.
11. UNCLAIMED OR REFUSED COD ORDERS
For Cash on Delivery orders, customers are expected to accept their orders at the agreed delivery address.
Repeated refusal or failure to accept an order without a valid reason may affect our ability to provide COD service for future orders.
12. IMPORTANT NOTE
Return, replacement, and refund requests are reviewed individually based on the condition of the product, the reason for the request, and the applicable circumstances.
Royal Gadget reserves the right to reject a return or refund request that does not meet the conditions of this policy or where the product has been damaged through misuse or improper handling.
13. CONTACT US
If you have any questions about returns, replacements, or refunds, please contact Royal Gadget Support through the contact information provided on our website.
Royal Gadget
Smart Gadgets • Gaming • Car Accessories
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at mahbubur.rahman.rana23@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at mahbubur.rahman.rana23@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at mahbubur.rahman.rana23@gmail.com.
UAE | KSA
Cash on Delivery Available